Returns & Exchanges

At Serene Herbs, we want you to be completely satisfied with your sustainable fashion choices. If your items aren't a perfect fit, we offer a 30-day window for returns and exchanges on all unworn garments with original tags attached.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully place the items in their original eco-friendly packaging, ensuring all labels and tags are intact to qualify for a full refund.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your package before dropping it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our team inspects your return, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.